Terms of Service
1. Introduction
Welcome to The Jacques website. By using our website and purchasing our products, you agree to these Terms & Conditions. Please read them carefully.
2. Contact Information
If you have any questions, you can contact us at: Return & Refund Policy
1. Cancellation Rights
You have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.
2. How to Cancel
To cancel, please contact us at mgmt@thejacques.co.uk with your order details.
3. Returning Items
Items must be returned unused, in their original packaging, and in a condition suitable for resale.
You are responsible for the cost of returning the goods unless the item is faulty or not as described.
Returns should be sent to the address provided when your return request is approved.
4. Refunds
Refunds will be issued via your original payment method within 14 days of us receiving the returned items.
Shipping costs are non-refundable unless the item is faulty or incorrectly sent.
5. Exclusions
The following items cannot be returned unless faulty:
Personalised or custom-made merchandise
Downloadable digital content
6. Faulty or Incorrect Items
If an item is faulty, damaged in transit, or not as described, please contact us at mgmt@thejacques.co.uk within 30 days of receipt for a replacement or full refund.
7. Contact Us
For any questions about returns or refunds, contact:
mgmt@thejacques.co.uk
3. Online Shop
We sell merchandise through our website. All orders are subject to product availability.
4. Ordering
By placing an order, you make an offer to purchase our products.
We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or description, or suspected fraudulent activity.
5. Payment
Payments are accepted via the methods displayed at checkout.
All prices include UK VAT (if applicable) unless otherwise stated.
6. Shipping & Delivery
We’ll ship your order as soon as possible. Please bear with us — we’re a small team, and each order is packed with care.
We ship within the UK and internationally.
International customers are responsible for all customs duties, import taxes, and fees that may apply. We have no control over these charges.
Delivery times are estimated and not guaranteed.
Risk passes to you when the goods are delivered to the carrier.
7. Returns & Refunds
You have the right to cancel your order within 14 days of receiving your goods.
To return items, they must be unused, in their original packaging, and in resaleable condition.
Refunds will be processed once we receive and inspect the returned items.
Some items (e.g., personalised products) may be non-refundable.
8. Product Information
We make every effort to ensure product descriptions, images, and prices are accurate.
Slight variations may occur due to manufacturing processes or display settings.
9. Limitation of Liability
We are not liable for indirect, incidental, or consequential losses.
Our total liability for any claim related to goods or services purchased is limited to the purchase price of those goods or services.
10. Intellectual Property
All content on this website, including images, text, and designs, is the property of The Jacques.
You may not copy, reproduce, or distribute our content without permission.
11. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.